Privacy & Security

What Information About Me Is Collected and Stored?

Thank you for shopping at chicchateauchic.com. We collect personally identifiable information, like names, postal addresses, email addresses, etc., from you when you register for a shopping account, wish list account on our website, place an order with us, subscribe to chicchateauchic.com e-mail updates (our e-mail newsletter), or through communications with you. We use the personal information that we collect to conduct our business and to provide you with the best possible products and services. The personal information that you provided to us while creating or updating an account or at checkout is maintained in private files on our secure web server and on our internal systems. We also use cookies to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

With Whom Do You Share Your Information?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Website or through our Customer Service Department, except with your consent or as described in this Privacy Policy. 
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Hand In Pocket or our customers or others. 
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Website during a specific time period or purchased a specific product through this Website. This information generally is shared in an aggregated form.

What Steps Are Taken To Keep My Information Secure?

SECURE SHOPPING

We use Secure Socket Layer (SSL) encryption technology, the industry-standard authentication and encryption technology, to protect personal information that we collect. With SSL implemented on both the client and server, information transmitted over the Internet will remain unaltered and secure. In order for SSL security to work, you must use an SSL enabled browser. Most Netscape and Explorer browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call 678-309-9550 and place your order over the phone.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.